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My band on my UP3 broke for a second time and seven weeks ago Jawbone assured me I'd have a replacement within four weeks. I have emailed them twice over the past week as their support line seems to be "unavailable" for some reason, but have received no response.

I currently have the band taped together, but I doubt that it will hold much longer. I find the operation of the device, itself, quite reliable, but the durability of the band causes me a degree of concern. If the delay is due to their plans to correct the problem with the band, perhaps they should let people know that.

Is anyone else having difficulty getting replacements for defective UP3 bands? Does anyone know an alternate way to get a hold of these folks?

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Jawbone Pros: Way it monitors sleep, Size and form factor.

Jawbone Cons: No replies to email, Failure to honor the 1 year warranty, Difficulty getting it to charge, Durability of the band.

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I am in the exact same situation with an UP2. Have had the same issue where the band comes apart where it connects to the fitness tracker.

I agree that I like the functionality of the tracker, but the quality has been poor.

No reply to E-Mails for the past month.

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