Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

I have had same experience as many others. Band broke.

The 1st time it happened, they sent out a new one. Hurray! Then it happened to the new one also, but worse. I sent in a complaint.

Did the multiple resend, multiple times. Finally, finally got a reply noting the migration of info took too long, but they were issuing me a cheque....and I'm waiting. And waiting. When I recontact, they say, oh there was problems in the cheque processing center that they were unaware of, but now it's coming in 3-4 weeks.

6 weeks later, I enquire again, well, its coming, but I should just wait. When I enquire again, I'm told that I shoudn't email, because when I do, it moves my complaint from the 'resolved' pile, back to the 'open/unresolved' pile, and then it takes longer. Huh?! It's NOT resolved, it is still open, and how can it take longer than the 4 months already waited, and if the cheque was processed, would it go back to the bottom of the pile or what?

I now realize after reading other complaints that I was just being strung along. I am not sure to what purpose though...why are they responding to me and telling me to wait, that the cheque is (almost) in the mail? I am so disapointed.

I actually liked my UP3, it worked great, outside of the strap. kim

Reason of review: Poor customer service.

Monetary Loss: $160.

Preferred solution: Full refund.

I liked: Way my up3 works, Accuracy of my tracker, Style and fit of my tracker.

I didn't like: 2nd and ongoing customer service experience, Band on my up3.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

End of January, 2018, still waiting. No further communication or contact from Jawbone.

They said to stop emailing as every time I did it 'reopened' the complaint, which had been posted as 'resolved'...but whether I email or not, there is no cheque being issued to me.

I don't understand why they don't just post that they are in bankrupcy or have closed doors rather than string consumers along.

You May Also Like