I have had same experience as many others. Band broke.
The 1st time it happened, they sent out a new one. Hurray! Then it happened to the new one also, but worse. I sent in a complaint.
Did the multiple resend, multiple times. Finally, finally got a reply noting the migration of info took too long, but they were issuing me a cheque....and I'm waiting. And waiting. When I recontact, they say, oh there was problems in the cheque processing center that they were unaware of, but now it's coming in 3-4 weeks.
6 weeks later, I enquire again, well, its coming, but I should just wait. When I enquire again, I'm told that I shoudn't email, because when I do, it moves my complaint from the 'resolved' pile, back to the 'open/unresolved' pile, and then it takes longer. Huh?! It's NOT resolved, it is still open, and how can it take longer than the 4 months already waited, and if the cheque was processed, would it go back to the bottom of the pile or what?
I now realize after reading other complaints that I was just being strung along. I am not sure to what purpose though...why are they responding to me and telling me to wait, that the cheque is (almost) in the mail? I am so disapointed.
I actually liked my UP3, it worked great, outside of the strap. kim
Reason of review: Poor customer service.
Monetary Loss: $160.
Preferred solution: Full refund.
I liked: Way my up3 works, Accuracy of my tracker, Style and fit of my tracker.
I didn't like: 2nd and ongoing customer service experience, Band on my up3.