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Featured

Jawbone - Busted Band
About one year ago I purchased a Jawbone UP3. It worked for awhile and then stopped recharging. They sent me a new one, after lots of travails regarding proof of purchase, etc. Then, like some others here, I too had my band split in two. Clearly it was a defect: at the...
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Anonymous
Anonymous

Yup. Mine stopped charging as well. It was past the warranty so there was nothing to be done but look to purchase a new one. I purchased a fitbit instead.

1.6
I liked
  • Product when it worked
I didn't like
  • Have not replaced a product that failed under warranty
  • Run around by support
#1007231
Reply to reviews
about a year ago I bought an up 3, a few months later the band broke in half. I mailed Jawbone about this. After receiving a list of questions and answering them, I never got any response. The communication stopped, despite the number a reminders I sent. I will never...
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Anonymous
Anonymous

I purchased the UP 3, 12 moths ago, after six moths the band broke. Contacted Customer service and sent me a replacement. Now after 4 months the band broke again!!!Very poor...

#1007205
Reply to reviews
I Contacted customer service online regarding pairing issues and cracked strap at the end of September 2016 and was promised a Replacement and told to recycle the old one. Email communication was great until end of October - they indicated they were waiting got more...
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I liked
  • Sleep tracker
I didn't like
  • Poor quality hardware and software
  • No way to contact customer support
#1003959
Reply to reviews

Jawbone - Please send another plastic guard for my band

Jawbone
#1070278
1.5
Details
I ha d lost my plastic guard on my band so of course it pops off of my wrist;0( pleas send Another asap!! 105 plantation trail statesboro ga 30458 rubylane armstrong please
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the first week of my experiences with the Jawbone on watch bands I brought three all Jawbone 2 and none of them worked on a regular basis one didn't work at all I couldn't get them to sync then final

Jawbone
#1065439
When I did get a representative the exchange one then they didn't say they were going to change the others complied what they told me to do but nothing was done when I call back excuses then a lot of times I couldn't even get the number
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Jawbone - Broken wristband and zero customer support.

Jawbone
#1051113
2.5
Details
The wristband on my Jawbone UP3 broke after 10 months. I have tried for several weeks to contact customer support with zero response. This is incredibly frustrating. Poor customer support!
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Jawbone - Rubbish
1/1

Jawbone - Rubbish

Jawbone
#1044437
1.7
Details
I got my jawbone up3 July 2016 I have worn it every day apart from one. It has developed a crack in the rubber (?) and about to snap. It is 10 months old. Will very soon be an unwearable !! No reply from customer service, or twitter ! Extremely poor service.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
I received a Jawbone UP3 for Christmas 2015. Within months, but well-within my warranty period, the band split. I contacted customer service and did receive a response requesting more info, including a copy of my receipt. I submitted everything they asked for and they...
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1.6
#1002736
Reply to reviews
I purchased the Jawbone Up3 tracker. The one I purchased had issues with battery life and linking to the app so I called and was given and exchange. That band worked okish for about 5 months but I had issues with it pairing to the app and just learned to toggle the...
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Lilly2017
Lilly2017

My jawbone cracked too

1.0
I liked
  • Concept
I didn't like
  • Extremely poor and non-existent customer care
#1002134
Reply to reviews
My UP2 started to fall apart 6 months in, even without using it in the shower and using caution. I wrote to customer service in October 2016 and after several responses and sending proof of purchase, I was promised a replacement. I received no notice of shipping after...
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Anonymous
Anonymous

I have the exact same issue. Contacted them regarding pairing issues and cracked strap at the end of September 2016 and was promised a Replacement and told to recycle the old ...

Anonymous
Brant

Exact same customer service issues! Bought two UP2 for Xmas and batteries were defective in both. Contacted Jawbone customer service several times via their website as well as...

1.8
#1001275
Reply to reviews
i purchased a mini jambox a while back and it suddenly no longer charges. I sent an email inquiry on the jawbone website only to receive an automated email response alerting me to the fact that my email was received and that someone will be in touch with me. two weeks...
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1.0
I didn't like
  • Lack of customer service
#1000413
Reply to reviews
I have had two UP2 in the space of three months first time customer service was okay but the second-time can’t get a reply from the company after a month of emails! The issue I have experienced apart from poor customer support is the Up 2 band keeps snapping, I know...
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Anonymous
Anonymous

Having the EXACT same issue

#999923
Reply to reviews
Their support # no longer is answered...it just rings forever. Their website allows online support to be emailed/submitted...zero response in 3 months! No sign of what is going on by what I've seen online but it seems they have just disappeared! I have a case open...
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1.1
I liked
  • Product while it worked
  • Product concept
I didn't like
  • Inconsistent product reliability
  • Lack of customer service
  • Cannot contact support for warrantee claim
#998971
Reply to reviews
What a joke of customer support! My new Jawbone UP24 is non-functional after attempting a "firmware upgrade". The "upgrade" failed at 55% complete. Now the UP24 is just a hunk of plastic that doesn't do anything. No way to find out how to fix/replace or whatever. No...
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1.8
I didn't like
  • No way to contact customer support
#998872
Reply to reviews