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I received a Jawbone UP3 for Christmas 2015. Within months, but well-within my warranty period, the band split. I contacted customer service and did receive a response requesting more info, including a copy of my receipt. I submitted everything they asked for and they...
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1.6
#1002736
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Jawbone - Fitness Tracker Review
First it was the clasp..Now the band is falling apart. Its been too long and i haven't received a response.. The number 1800jawbone isnit a working number .. i feeling disgusted with this COMPANY!
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1.0
#1002192
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I purchased the Jawbone Up3 tracker. The one I purchased had issues with battery life and linking to the app so I called and was given and exchange. That band worked okish for about 5 months but I had issues with it pairing to the app and just learned to toggle the...
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Lilly2017
Lilly2017

My jawbone cracked too

1.0
I liked
  • Concept
I didn't like
  • Extremely poor and non-existent customer care
#1002134
Reply to reviews

Jawbone Up2 Fitness Tracker Review

Jawbone
#1011272
I have app and tracker problems. Just like all, cuts service number not working and auto reply to email. Best that we contact the Better Business Bureau. Spend money, no service, just thieves :(
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Jawbone Up3 Fitness Tracker Review

Jawbone
#1007944
1.3
Details
Jawbone up3 , Brocken strap. Went through several emails in order to prove purchase , then when I did I heard nothing. Then I opened 2 further complaints and only got the automatic message. NOBODY FOLLOWS UP!! terrible customer service.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Jawbone Fitness Tracker Review

Jawbone
#1007717
1.4
Details
Completely awful, failed the times in one year. In the third time, after I owned for 7 months, they refused to replace. They said it was on backorder, and now refuses to respond to any of my inquiries.
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Style and Design
Usability
Value for money
Warranty

Jawbone Website Review

Jawbone
#1001990
1.7
Details
Mini jambox I went to the Jawbone website to update the firmware and got a message that it didn't recognize my unit. I can't get anyone from Jawbone to help me
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
My UP2 started to fall apart 6 months in, even without using it in the shower and using caution. I wrote to customer service in October 2016 and after several responses and sending proof of purchase, I was promised a replacement. I received no notice of shipping after...
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Anonymous
Anonymous

I have the exact same issue. Contacted them regarding pairing issues and cracked strap at the end of September 2016 and was promised a Replacement and told to recycle the old ...

Anonymous
Brant

Exact same customer service issues! Bought two UP2 for Xmas and batteries were defective in both. Contacted Jawbone customer service several times via their website as well as...

1.8
#1001275
Reply to reviews
i purchased a mini jambox a while back and it suddenly no longer charges. I sent an email inquiry on the jawbone website only to receive an automated email response alerting me to the fact that my email was received and that someone will be in touch with me. two weeks...
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1.0
I didn't like
  • Lack of customer service
#1000413
Reply to reviews
I have had two UP2 in the space of three months first time customer service was okay but the second-time can’t get a reply from the company after a month of emails! The issue I have experienced apart from poor customer support is the Up 2 band keeps snapping, I know...
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Anonymous
Anonymous

Having the EXACT same issue

#999923
Reply to reviews
Their support # no longer is answered...it just rings forever. Their website allows online support to be emailed/submitted...zero response in 3 months! No sign of what is going on by what I've seen online but it seems they have just disappeared! I have a case open...
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1.1
I liked
  • Product concept
  • Product while it worked
I didn't like
  • Broke in the same spot on two different bands
  • Are gone
  • Lack of customer service
#998971
Reply to reviews
What a joke of customer support! My new Jawbone UP24 is non-functional after attempting a "firmware upgrade". The "upgrade" failed at 55% complete. Now the UP24 is just a hunk of plastic that doesn't do anything. No way to find out how to fix/replace or whatever. No...
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1.8
I didn't like
  • No way to contact customer support
#998872
Reply to reviews
What a horrible company Jawbone is. No response to complaints. Filed warranty claim online for my UP2 for the second time with absolutely no response. Company phone line disconnected. Shame on retail companies (such as Best Buy) that still sell these products. I went...
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#998139
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My husband and I both got the Jawbone Up3 in December 2016. We loved them, and mine is still (so far) great. But his kept falling off. We tried to contact Jawbone about the apparant free clip that helps with this problem. Never heard back (other than the auto reply...
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Anonymous
Anonymous a

Bring it back to where you bought it, if they refuse you a refund " hopefully paid for by credit card" call your credit card company and have you transaction retracted. It w...

Anonymous
Anonymous

Normally if it won't charge there is something blocking the four gold holes on the back of the UP3, if you clean them out with a nail brush or a paperclip then try to wiggle t...

2.3
I liked
  • Product when it worked
I didn't like
  • Customer service when the product failed
#997198
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