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Somebody better contact me ASAP!! I've been dealing with the tracker issues and haven't been able to pair the tracker at all!! The lights never flash except for the orange light when it's on the charger. Someone BETTER call me - 570-279-1379 !! This is no way to run a...
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Anonymous
Jen A

I have the exact same problem. I have purchased 2 now and both are doing this. Now I will return my second one!!

Anonymous
Spyshee

Finallt got a full refund - the tracker never paired!

1.0
I didn't like
  • Not able to pair or get satisfaction after replacement
#1131053
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Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the issue on July 21st and provided it on the same day. After that, I received the following reply from Jawbone...
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1.8
I didn't like
  • Customer service fail
  • Online support yields only a generic reply
  • Lack of communication
#1102858
Reply to reviews
UP 2 wristband broken for the second time. First one broke after 5 month of use and was replaced by Jawbone. Second lasted only 9 month and broke. It was the same issues with battery. It proven to be a very bad product- basically single use. Don’t buy. Customer care is...
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user50471077
user50471077

Very poor customer support you can't get ahold of no one no one returns calls like they don't care about it I wish somebody would do something they have bracelets but yet they...

1.5
#1096701
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Jawbone - Waste of money

Jawbone
#1138341
1.0
Details
Had the jawbone up move or what ever its called for 2 days. Fell off my pocket every 10 mins. Finally day 2 i clipped it to my bra. Its gone. Clip was worthless.
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Product or Service Quality
Style and Design
Usability
Value for money

Jawbone - I have dialed a number that is not in my calling area.

Jawbone
#1135906
Did not connect to support.
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Jawbone - No longer charges up

Jawbone
#1121628
5.0
Details
I have several times trying to contact them there is no phone number and I have sent several emails but no reply why do they make these and no way to contact the person that made these are company I think they should at least be someone to support these but yet so far there is none
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Value for money

Jawbone - Number not available

Jawbone
#1110783
I have a new job own I cannot get it to activate on my wrist I have two other job owns previously and I know how they work
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Jawbone UP2 broken bands
First one side of the band broke and I tried taping. Then the other side broke. I contacted customer service by email. And was basically told after 4 emails that the company changed computer systems and didn't transfer customers information such as warranty...
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1.0
#1095995
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Not only had the band separated, which i repaired with tape, the unit began refusing to charge without much difficulty. Followed all process in troubleshooting. Eventually it stopped charging completely. Contacted jawbone over and over via the contact us link. Weeks...
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1.0
#1091508
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I have always had charging issues but have chosen to deal with it. After playing with it, unplugging it, plugging it back in over & over again, it will eventually take a charge. Now after 7 months, my band is breaking by the clasp. I have emailed Jawbone Customer...
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2.3
I liked
  • Product
I didn't like
  • Horrid customer service
  • Its durability
  • Follow through with warranty claim
#1061480
Reply to reviews
Jawbone - Poor Customer Service & Defective Merchandise
Jawbone - Poor Customer Service & Defective Merchandise
Purchased UP3 band in 2015. Two week later the band would not charge. Jawbone sent a replacement. Three months later the silver clasp that connects the band, broke. Jawbone sent another replacement. Last month in May 2017 the 3rd replacement band which has been...
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1.2
#1056640
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Jawbone - Faulty Wristband
I was given an UP3 as a gift in December of 2015, by August of 2016 (8 months) the wristband broke. I contacted customer service and received a very quick response and they replaced the tracker. I now have the same problem after receiving the new band in August of...
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1.5
I liked
  • Range of monitored data
  • Sleep tracker
I didn't like
  • No communication from customer service
  • Product quality
#1048806
Reply to reviews
I have an Up 2 Band under warranty that just snapped into 2 pieces. This is the second time this has happened. I have tried calling the 877-254-7426 customer service number listed on the Jawbone website. It has been disconnected. I have emailed my request for...
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1.0
I didn't like
  • Disconnected customer service line and non-answered emails
#1047882
Reply to reviews
Jawbone up 3 easily broken band- ZERO customer service to fix
Jawbone up 3 easily broken band- ZERO customer service to fix
I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part. It's not like you can go and swap the band out- because ...you can't. On the website- it says' "contact us" -...
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2.4
I liked
  • Choice of products and colors
  • Device worked quite well
  • Design of phone application
I didn't like
  • Complete lack of customer support
  • Durability of the band
#1039612
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