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2.8

My Jawbone UP2 tracker will not hold a charge. I have submitted numerous email requests for help, and while I get the standard "we have received your email, someone will be contacting you shortly" I have yet to be contacted.

I just called their customer support line (not posted AT ALL on the UP2 site) only to hear a message that "phone support is not currently available. We are working to resolve the issue. Thank you for your patience." Patience has run out. Which is sad, since most of my family uses UP trackers, and I like their app interface.

I'm going to have to go with another product. So disappointing.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Jawbone Cons: Horrid customer service.

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Guest

Same issue here, my UP3's band broke from normal use in January. I shelled out extra for the store warranty, but they say I have to go through the manufacturer first.

I've sent them four emails now, I get nothing back except the boilerplate, "here's a case number" auto-email.

No number to call anywhere. I also actually really like the product, but I'm going to have to change brands because of this.

Guest

I am going through the EXACT same issue both with my new UP2 and the lack of customer support. The telephone number that is published hangs up immediately after the message "All lines are busy.

Call again another time".

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