Jawbone - Loyal customer
I've been a loyal Jawbone customer for...ever, it seems. My UP3 tracker started cracking and is now broken.
They're phone support is down. Its been at least 3+days. I could ramble on forever, but I love their products, I just don't understand if their phone system is down, and they're telling you to email them your issues, why are they not even responding to my email. I'm now sending a second email.
I assume I'll get a second Case #, and...I honestly don't know. But, all the employees that work on the phone support, why can't they handle the email support???
I'm stumped. I feel like I'm stalking a company
Reason of review: Bad quality.
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mine stopped syncing one day out of the blue, a year ago. Customer Support wasn't of any use, nothing they told me to do helped, and then the 1year warranty expired of course.
I now have a Garmin, and it doesn't need charged ever, tracks steps, sleep, activity, etc. Love it!
Virtually same problem. Broken band on UP3.
Still under warranty. Have tried to contact since 11/25/16 via every phone number, including Corporate. No response except their phone support is temporarily not available. No response on web site or email.
I've left messages on every possible site asking that someone please contact me. Nothing.
Maybe Fitbit is better - although I really liked my UP3 when it was functional. Worst Customer Service I've ever experienced.
Same issue, only response I am able to get is from Twitter support. I think they have gone out of business and I won't get my replacement I was promised in October.
I think they have closed up shop... gone out of business
I am having the exact same issue. phone service down, and I have a case number.
called again. phone service down, so I emailed again. no response this time. I don't get it!
so frustrating - they used to be on top of things. Horrible now.