Product: Jawbone Up3 Fitness Tracker Clear all filters (47 of 47 reviews match)
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Somebody better contact me ASAP!!I've been dealing with the tracker issues and haven't been able to pair the tracker at all!! The lights never flash except for the orange light when it's on the charger. Someone BETTER call me - 570-279-1379 !! This is no way to run a...
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Anonymous
Jen A

I have the exact same problem. I have purchased 2 now and both are doing this. Now I will return my second one!!

Anonymous
Spyshee

Finallt got a full refund - the tracker never paired!

1.0
Product
Jawbone Up3 Fitness Tracker
I didn't like
  • Not able to pair or get satisfaction after replacement
#1131053
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Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the issue on July 21st and provided it on the same day. After that, I received the following reply from Jawbone...
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1.8
Product
Jawbone Up3 Fitness Tracker
I didn't like
  • Disconnected customer service line and non-answered emails
  • Customer service fail
  • Online support yields only a generic reply
#1102858
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Contacted jawbone over and over via the contact us link. Weeks went by. Ignored comoletely. Contacted again via a link within the UP App. Finally got a response saying that my IN WARRANTEE band would not be honored because it was purchased from Rakuten.com, who is not...
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1.0
Product
Jawbone Up3 Fitness Tracker
#1091508
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Jawbone - Broken wristband and zero customer support.

#1051113
2.5
Details
The wristband on my Jawbone UP3 broke after 10 months. I have tried for several weeks to contact customer support with zero response. This is incredibly frustrating. Poor customer support!
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Jawbone - Rubbish
1/1

Jawbone - Rubbish

#1044437
1.7
Details
I got my jawbone up3 July 2016 I have worn it every day apart from one. It has developed a crack in the rubber (?) and about to snap. It is 10 months old. Will very soon be an unwearable !! No reply from customer service, or twitter ! Extremely poor service.
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Jawbone - So so fed up with this company

#1042831
I have sent e mail phoned and still no response . I lived by my UP3 everyday for exercise and sleep but strap has cracked right across where metal back to are so unsafe to use as could just drop off. Seriously thinking of getting a Fitbit or Garmin now. A very frustrated client ! This has gone on for over 2 weeks so beware guys of after care !!
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Jawbone Up3 Fitness Tracker Review

#1032341
1.7
Details
Shoddy make and cheap quality of band kill this product. the sensor itself is fine but the band has a life of 3 months only with regular usage. Jawbone does not cover issues with cracking/breaking of the strap in India. Amazon did a replacement once from their end but the new one also lasted just 3 months. No service centers in india either.
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Jawbone - Poor Customer Service & Defective Merchandise
Jawbone - Poor Customer Service & Defective Merchandise
Purchased UP3 band in 2015. Two week later the band would not charge. Jawbone sent a replacement. Three months later the silver clasp that connects the band, broke. Jawbone sent another replacement. Last month in May 2017 the 3rd replacement band which has been...
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1.2
Product
Jawbone Up3 Fitness Tracker
#1056640
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Jawbone - Faulty Wristband
I was given an UP3 as a gift in December of 2015, by August of 2016 (8 months) the wristband broke. I contacted customer service and received a very quick response and they replaced the tracker. I now have the same problem after receiving the new band in August of 2016.
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1.5
Product
Jawbone Up3 Fitness Tracker
I liked
  • Range of monitored data
  • Sleep tracker
I didn't like
  • No communication from customer service
  • Product quality
#1048806
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Jawbone up 3 easily broken band- ZERO customer service to fix
Jawbone up 3 easily broken band- ZERO customer service to fix
I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part. It's not like you can go and swap the band out- because ...you can't. On the website- it says' "contact us" -...
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2.4
Product
Jawbone Up3 Fitness Tracker
I liked
  • Choice of products and colors
  • Device worked quite well
  • Design of phone application
I didn't like
  • Complete lack of customer support
  • Durability of the band
#1039612
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The bracelet started to deteriorate after 10 months so did as was suggested by retailer and the info with product but repeated emails and calls to the non existant customer support leaves me fuming .Retailer wouldn't do anything as it wasn't the actual device that had...
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1.6
Product
Jawbone Up3 Fitness Tracker
I didn't like
  • Useless aftersales
#1030520
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I bought a Jawbone Up3 device. I still have the box, paperwork tracking device and original charger cable. However, I had a health issue (cancer) that prevented me from using the device for many months. When I recently tried to charge the unit, it failed to charge. I...
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1.5
Product
Jawbone Up3 Fitness Tracker
I liked
  • I liked the product until it failed to charge
I didn't like
  • Charging failed and customer service did not answer questions
#1029132
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Featured

Jawbone - Busted Band
About one year ago I purchased a Jawbone UP3. It worked for awhile and then stopped recharging. They sent me a new one, after lots of travails regarding proof of purchase, etc. Then, like some others here, I too had my band split in two. Clearly it was a defect: at the...
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Anonymous
Anonymous

Yup. Mine stopped charging as well. It was past the warranty so there was nothing to be done but look to purchase a new one. I purchased a fitbit instead.

1.6
Product
Jawbone Up3 Fitness Tracker
I liked
  • Product when it worked
I didn't like
  • Have not replaced a product that failed under warranty
  • Run around by support
#1007231
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I mailed Jawbone about this. After receiving a list of questions and answering them, I never got any response. The communication stopped, despite the number a reminders I sent. I will never buy anything again from the company. I hope no-one will ever do. They are...
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Anonymous
Anonymous

I purchased the UP 3, 12 moths ago, after six moths the band broke. Contacted Customer service and sent me a replacement. Now after 4 months the band broke again!!!Very poor...

Product
Jawbone Up3 Fitness Tracker
#1007205
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