Manufacturer: Jawbone Category: Fitness Trackers Clear all filters (35 of 35 reviews match)
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I have emailed Jawbone Customer Support as it states to do multiple times and have also called customer service phone numbers are they are disconnected. Needless to say, I am very disappointed. I should have originally went with the rest of the world gone for a FitBit.
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2.3
Product
Jawbone Up2 Fitness Tracker
I liked
  • Product
I didn't like
  • Horrid customer service
  • Follow through with warranty claim
  • Its durability
#1061480
Reply to reviews
I have tried calling the 877-254-7426 customer service number listed on the Jawbone website. It has been disconnected. I have emailed my request for assistance, and have not received a response. I have also called the corporate number listed - 413-230-7600 and cannot...
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1.0
Product
Jawbone Up2 Fitness Tracker
I didn't like
  • Disconnected customer service line and non-answered emails
#1047882
Reply to reviews
My UP2 strap broke after just 5 months of using it, which was in December. Since then I am trying to contact Jawbone, with no luck. I have sent many e-mails but received no reply, I am not sure there is any one receiving them. It is like the customer service is...
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Anonymous
nana

same thing happened to me , back in October and they promised to send me a replacement and never did...they are crooks....i wonder if there is anything else we can do ..there ...

1.3
Product
Jawbone Up2 Fitness Tracker
I liked
  • Product when it worked
I didn't like
  • Failure to honor the 1 year warranty
  • No way to contact customer support
  • Lack of warrantee and non-existent customer service
#1035682
Reply to reviews

the first week of my experiences with the Jawbone on watch bands I brought three all Jawbone 2 and none of them worked on a regular basis one didn't work at all I couldn't get them to sync then final

#1065439
When I did get a representative the exchange one then they didn't say they were going to change the others complied what they told me to do but nothing was done when I call back excuses then a lot of times I couldn't even get the number
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Jawbone Up2 Fitness Tracker Review

#1011272
I have app and tracker problems. Just like all, cuts service number not working and auto reply to email. Best that we contact the Better Business Bureau. Spend money, no service, just thieves :(
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Jawbone Up2 Fitness Tracker Review

#997730
2.7
Band of UP2 broke...filed claim but have gotten no response and no one answers phone at customer service Band is still under warranty
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Jawbone Up2 Fitness Tracker Review

#958275
1.3
Up2 band snapped after 6months. Emailed support several times, sent picture of receipt, heard nothing more. 2 months and 4 emails later...still nothing. Where do i go from here?!
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Wich I could get the word to to everyone so if no one buys their product they will have to start having customer service for defective products. Incredible that we allow companies like this function and fleece US customers and no one does anything about it. I purchased the UP2...
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Anonymous
Anonymous

Same here. Brand new and won't work. No customer service.

Anonymous
MJ

Same problem. Having problem with my band. Spoke to something black in November and was told it would be taken care of and an exchange would be sent ( the back of the band c...

1.9
Product
Jawbone Up2 Fitness Tracker
I didn't like
  • No customer service
#1008647
Reply to reviews
My strap broke in two parts, last Nov, my hubby brought last march and I have emailed thier customer line many times since then , two I received a automatic reply and one a question to which I replied, have not received any reply since.The recorded number on the web...
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Anonymous
Anonymous

Mine broke in 2 places as well, Response was "sorry not under warranty." This is the worst product I have ever purchased from a company that refuses to stand behind its infe...

1.5
Product
Jawbone Up2 Fitness Tracker
I didn't like
  • Cannot contact support for warrantee claim
#1007969
Reply to reviews
My UP2 started to fall apart 6 months in, even without using it in the shower and using caution. I wrote to customer service in October 2016 and after several responses and sending proof of purchase, I was promised a replacement. I received no notice of shipping after...
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Anonymous
Anonymous

I have the exact same issue. Contacted them regarding pairing issues and cracked strap at the end of September 2016 and was promised a Replacement and told to recycle the old ...

Anonymous
Brant

Exact same customer service issues! Bought two UP2 for Xmas and batteries were defective in both. Contacted Jawbone customer service several times via their website as well as...

1.8
Product
Jawbone Up2 Fitness Tracker
#1001275
Reply to reviews
I have had two UP2 in the space of three months first time customer service was okay but the second-time can’t get a reply from the company after a month of emails! The issue I have experienced apart from poor customer support is the Up 2 band keeps snapping, I know...
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Anonymous
Anonymous

Having the EXACT same issue

Product
Jawbone Up2 Fitness Tracker
#999923
Reply to reviews
Their support # no longer is answered...it just rings forever.Their website allows online support to be emailed/submitted...zero response in 3 months! No sign of what is going on by what I've seen online but it seems they have just disappeared! I have a case open since...
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1.1
Product
Jawbone Up2 Fitness Tracker
I liked
  • Product while it worked
  • Product concept
I didn't like
  • Cannot contact support for warrantee claim
  • Are gone
  • Lack of customer service
#998971
Reply to reviews
What a horrible company Jawbone is. No response to complaints. Filed warranty claim online for my UP2 for the second time with absolutely no response. Company phone line disconnected. Shame on retail companies (such as Best Buy) that still sell these products. I went...
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Product
Jawbone Up2 Fitness Tracker
#998139
Reply to reviews
I have been trying to contact Jawbone about my broke Up2. They have no phone service. DID they go out of business? They still sell them all over. I want my band replced or money back!.
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Anonymous
Anonymous

Mine broke too and they won't respond to my online request for a new band. None of thei phone numbers work. So guess I'm going to find something else

Anonymous
Anonymous

I've been having the same problem since NOVEMBER last year. I finally turned to social media (twitter with @jawbonecustomersupport and facebook) to complain but still nothing....

1.9
Product
Jawbone Up2 Fitness Tracker
#993489
Reply to reviews