Product: Jawbone Up2 Fitness Tracker Clear all filters (37 of 37 reviews match)
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First one broke after 5 month of use and was replaced by Jawbone. Second lasted only 9 month and broke. It was the same issues with battery. It proven to be a very bad product- basically single use. Don’t buy. Customer care is very poor to none. I contacted them and...
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1.5
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Jawbone Up2 Fitness Tracker
#1096701
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Jawbone UP2 broken bands
First one side of the band broke and I tried taping.Then the other side broke. I contacted customer service by email. And was basically told after 4 emails that the company changed computer systems and didn't transfer customers information such as warranty...
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1.0
Product
Jawbone Up2 Fitness Tracker
#1095995
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I have emailed Jawbone Customer Support as it states to do multiple times and have also called customer service phone numbers are they are disconnected. Needless to say, I am very disappointed. I should have originally went with the rest of the world gone for a FitBit.
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2.3
Product
Jawbone Up2 Fitness Tracker
I liked
  • Product
I didn't like
  • Horrid customer service
  • Its durability
  • Follow through with warranty claim
#1061480
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the first week of my experiences with the Jawbone on watch bands I brought three all Jawbone 2 and none of them worked on a regular basis one didn't work at all I couldn't get them to sync then final

#1065439
When I did get a representative the exchange one then they didn't say they were going to change the others complied what they told me to do but nothing was done when I call back excuses then a lot of times I couldn't even get the number
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Jawbone Up2 Fitness Tracker Review

#1011272
I have app and tracker problems. Just like all, cuts service number not working and auto reply to email. Best that we contact the Better Business Bureau. Spend money, no service, just thieves :(
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Jawbone Up2 Fitness Tracker Review

#997730
2.7
Details
Band of UP2 broke...filed claim but have gotten no response and no one answers phone at customer service Band is still under warranty
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Style and Design
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Warranty
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Jawbone Up2 Fitness Tracker Review

#958275
1.3
Details
Up2 band snapped after 6months. Emailed support several times, sent picture of receipt, heard nothing more. 2 months and 4 emails later...still nothing. Where do i go from here?!
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
I have tried calling the 877-254-7426 customer service number listed on the Jawbone website. It has been disconnected. I have emailed my request for assistance, and have not received a response. I have also called the corporate number listed - 413-230-7600 and cannot...
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1.0
Product
Jawbone Up2 Fitness Tracker
I didn't like
  • Disconnected customer service line and non-answered emails
#1047882
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My UP2 strap broke after just 5 months of using it, which was in December. Since then I am trying to contact Jawbone, with no luck. I have sent many e-mails but received no reply, I am not sure there is any one receiving them. It is like the customer service is...
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Anonymous
nana

same thing happened to me , back in October and they promised to send me a replacement and never did...they are crooks....i wonder if there is anything else we can do ..there ...

1.3
Product
Jawbone Up2 Fitness Tracker
I liked
  • Product when it worked
I didn't like
  • Failure to honor the 1 year warranty
  • Inconsistent product reliability
  • Lack of warrantee and non-existent customer service
#1035682
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Wich I could get the word to to everyone so if no one buys their product they will have to start having customer service for defective products. Incredible that we allow companies like this function and fleece US customers and no one does anything about it. I purchased the UP2...
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Anonymous
Anonymous

Same here. Brand new and won't work. No customer service.

Anonymous
MJ

Same problem. Having problem with my band. Spoke to something black in November and was told it would be taken care of and an exchange would be sent ( the back of the band c...

1.9
Product
Jawbone Up2 Fitness Tracker
I didn't like
  • No customer service
#1008647
Reply to reviews
My strap broke in two parts, last Nov, my hubby brought last march and I have emailed thier customer line many times since then , two I received a automatic reply and one a question to which I replied, have not received any reply since.The recorded number on the web...
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Anonymous
Anonymous

Mine broke in 2 places as well, Response was "sorry not under warranty." This is the worst product I have ever purchased from a company that refuses to stand behind its infe...

1.5
Product
Jawbone Up2 Fitness Tracker
I didn't like
  • Cannot contact support for warrantee claim
#1007969
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My UP2 started to fall apart 6 months in, even without using it in the shower and using caution. I wrote to customer service in October 2016 and after several responses and sending proof of purchase, I was promised a replacement. I received no notice of shipping after...
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Anonymous
Anonymous

I have the exact same issue. Contacted them regarding pairing issues and cracked strap at the end of September 2016 and was promised a Replacement and told to recycle the old ...

Anonymous
Brant

Exact same customer service issues! Bought two UP2 for Xmas and batteries were defective in both. Contacted Jawbone customer service several times via their website as well as...

1.8
Product
Jawbone Up2 Fitness Tracker
#1001275
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I have had two UP2 in the space of three months first time customer service was okay but the second-time can’t get a reply from the company after a month of emails! The issue I have experienced apart from poor customer support is the Up 2 band keeps snapping, I know...
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Anonymous
Anonymous

Having the EXACT same issue

Product
Jawbone Up2 Fitness Tracker
#999923
Reply to reviews
Their support # no longer is answered...it just rings forever.Their website allows online support to be emailed/submitted...zero response in 3 months! No sign of what is going on by what I've seen online but it seems they have just disappeared! I have a case open since...
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1.1
Product
Jawbone Up2 Fitness Tracker
I liked
  • Product while it worked
  • Product concept
I didn't like
  • Lack of customer service
  • Cannot contact support for warrantee claim
  • Inconsistent product reliability
#998971
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