Manufacturer: Jawbone Category: Fitness Trackers Clear all filters (18 of 18 reviews match)
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I have had 2 UP2 trackers in less than 1 year. When the band tore, the company was wonderful about replacing it. At that time, just about 6 months ago I thought they were one of the best companies I had ever dealt with, even though their band design seems faulty. I subsequently lost the replacement band, and purchased a new one in August. Why? Because despite the design, i liked the info and the price. The new one is also tearing in the same...
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My band broke on my UP2. I contacted online support twice and recieved an email that they would get back to me. Nothing as of yet and it is at least 3 weeks. I also called the support number for a week straight. The message on the phone was the phone lines were temporarily unavailable and they would be fixed shortly. There is still no phone support available. This seems to ba a comman occurance of anyone requiring support. I have seen many of...
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Anonymous

Anonymous Same problem here. Sent numerous emails and they have totally ignored me. This is the second band to break within a year. The first time back in June and was able to make c...

#987900
Up2 band broke and I received prompt service off the get go and they said my new one was going to be shipped to my address. That was over 6 weeks ago and customer service will not reply to any of my emails. Customer service is a joke - do not buy a Jawbone. The band is flimsy and ripped down the middle and the clasp is garbage and always fell off. I wanted either an upgrade as this one ripped in less than 2 months or a complete refund.....still...
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1.0
#978143

Jawbone Up2 Fitness Tracker Review

#970132
1.4
I receive a jawbone up2 and it never worked it's been 2 days I have contacted them four or five times with no response I guess I'm going to have to stop payment on my credit card
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Jawbone Up2 Fitness Tracker Review

#958275
1.3
Up2 band snapped after 6months. Emailed support several times, sent picture of receipt, heard nothing more. 2 months and 4 emails later...still nothing. Where do i go from here?!
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Everything with Jawbone used to be great. My first band stopped charging. Jawbone replaced it no problem, and quickly. I received a new one a week later. My second band had a cosmetic issue and the band snapped. Jawbone said they were sending a replacement in October. I checked back in November and was told that the claim was still being checked. Since then nothing. I've emailed multiple times with no response and the phone line is pretty much...
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Anonymous

Anonymous Wow, I had the exact thing happen to me. My first band was replaced quickly. Several years later I purchased a new band and within 8 months it tore in two places. They said t...

1.3
#977280
My UP2 stopped charging a few months in and they replaced it. Now the band has snapped all in less than 8 months. Tried calling and phone support is not available. Emailed 3 times, and gotten the automated response and nothing further. This band is still under warranty, but what options do you have if the company refuses to answer it's emails or phones? I have even responded to the emails that they sent, but still have not gotten a response....
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Anonymous

Anonymous I'm in the same boat! My rubber band also broke. The sensor still works. I emailed them on Sunday, got the automated response, and haven't heard back. Have tried calling bu...

1.4
I liked
  • Product and design
I didn't like
  • Reliable warrenty
#976573
I purchased an Up2 and up4. The activity clips that secure the bands are made of cheap plastic and break. The clasp on the bands are useless so they always fall off. Jawbone was supposed to send out a new activity clip three times now and never has. Since then my UP4 has stopped working. Spoke with customer service and they were sending A new one back in October. They no longer have a customer service number and refuse to respond to my emails...
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Anonymous

Anonymous Jawbone has still not responded to my emails and nothing has been received from them. I reported them to the Better Business Bureau and they refused to work with them. They s...

Anonymous

Anonymous Pretty much the same situation with me. I had a replacement band sent to me in March, literally 2 weeks after contacting customer service. This time, I was told I would have o...

I have been using Jawbone trackers for years, and recommend them to everyone. I have always had tremendously good customer support from them and I speak internationally and recommend this product. I can no longer do this. I have a Jawbone 3 that falls off. I bought a Jawbone 2 to replace it and the band broke. I have contacted the company for the last six seven weeks and have had no response and no support. It is very disappointing as it is a...
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Anonymous

Anonymous I have a Jawbone Up2 that I purchased for Christmas last year for my daughter in law. It has been broke since end of October and they still have not replaced it two months la...

2.7
I liked
  • Product and how it worked
#974105
My UP2 band snapped prior to 9 months. I have emailed 4 times, and gotten the automated response and nothing further. This band was a replacement band after my first one quit working. That time the customer service was fast and amazing. This time, you can't call, and emails go unanswered. This band is supposed to be under warranty!!!! What options do you have against a company that refuses to answer it's emails or phones? I have even responded...
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Anonymous

Anonymous are they still in business?

Anonymous

Anonymous This is identical to my issue. I'd had the band 3 months when it snapped, got first email then no reply it's been 8 weeks since the first contact and not sure where to turn no...

1.0
I didn't like
  • No communication from customer service
#972390
Had my UP2 for 8 months when the band broke, split in two. Filed a claim in Sept. '16 and was told they would replace within 3-4 weeks. As with others, they came back asking if I would accept another color as black was not available. Long story short, it is now Dec. and they no longer are communicating after several emails I have sent to check status. To top it all off, while waiting for my claim to be resolved my wife's band split. Now I have...
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Anonymous

Anonymous I know exactly how you feel same thing has happened to me but also my up stopped working and no replacement on both has been done been over 2 months I'm very upset with JAWBON...

Anonymous

Anonymous I had the same thing happen two weeks ago. I used their automated customer service line and was given a case number. However, I never heard from them. When I call the number I...

1.0
#970229
Jawbone's UP apps are great (when they work -- but that probably relates to the hardware). Between myself and my family, we have had the old bracelet trackers, Jawbone 2 and Jawbone 24. My wife's red original tracker had problems with discoloration so I got her a Jawbone 2. I had a black original, but it recently stopped charging, the LED lights stopped working - won't charge or sync - and I've given up on it. I've had both good and bad...
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