Product: Jawbone Fitness Tracker Replacement Clear all filters (6 of 6 reviews match)
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My band on my UP3 broke for a second time and seven weeks ago Jawbone assured me I'd have a replacement within four weeks. I have emailed them twice over the past week as their support line seems to be "unavailable" for some reason, but have received no response. I...
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Anonymous
Anonymous

I am in the exact same situation with an UP2. Have had the same issue where the band comes apart where it connects to the fitness tracker. I agree that I like the functiona...

Product
Jawbone Fitness Tracker Replacement
I liked
  • Size and form factor
  • Way it monitors sleep
I didn't like
  • No replies to email
  • Difficulty getting it to charge
  • Durability of the band
#965898
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The strap on the UP2 slim bracelet broke and I called for a replacement as I am still under warranty.The is the second time I'm having the bracelet replaced because it breaks, and I received the new one within a month's time. Now they said this time it would take 34...
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2.8
Product
Jawbone Fitness Tracker Replacement
I liked
  • Way it monitors sleep
I didn't like
  • Horrid customer service
#965604
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Having same issues as everyone else getting my Jawbone3 replaced. Still no replacement since starting the process in September 2016. Apparently they use the same verbiage for everyone, asking multiple times for shipping address verification, then telling you over and...
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Anonymous
Anonymous

I am having the exact same issue with Jawbone and replacing mu UP2 which is under warranty. I love the product, but will not give them my business in the future.

1.0
Product
Jawbone Fitness Tracker Replacement
#964636
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contacted the company back in 9-15-2016 and its 10 weeks along and i still dont have my replacement and i purchased this product back in may and i dont think i should be having any problems but since i am ive contacted this company and to this day i still dont have a...
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1.0
Product
Jawbone Fitness Tracker Replacement
#963993
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The band on my UP2 broke after 9 months.I contacted customer service on 10/20/2016 and spoke with Aldo by e-mail support.I received an e-mail response within 48 hours asking for photos, copy of receipt, serial number and several more questions. I received a reply from...
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Anonymous
Anonymous

I REALLY HOPE THERE IS A CLASS ACTION SUIT STARTED AGAINST THIS COMPANY!

Product
Jawbone Fitness Tracker Replacement
#963490
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The band on my Up 2 broke after 5 months.I contacted customer service on 11/14 and spoke with Jonathan. He asked me to scan and send him receipt ant that I would have a replacement sent out within 2 business days as my up was under warrantee. Since that time (2+ weeks...
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1.5
Product
Jawbone Fitness Tracker Replacement
#963435
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