Product: Jawbone Customer Care Clear all filters (0 of 15 reviews match)
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When the battery on my UP2 failed I initially contacted support via email.I received generic replies, but no answer to my actual question. After multiple emails were not answered I called the Australian support number. This was forwarded to the American office who then...
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1.1
Product
Jawbone Customer Care
I liked
  • Product concept
I didn't like
  • No replies to email
  • Customer service
  • Complete lack of customer support
#945490
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I received a gray Jawbone UP2 fitness band as a gift. Within a month the band was stained, probably from a garment sleeve. I called Jawbone who offered to replace it with a black band. While I liked the gray, I was glad to take a black one to avoid the same problem....
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1.0
Product
Jawbone Customer Care
I didn't like
  • Warranty
  • Product quality
  • Lack of any customer support
#934186
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A year ago I got my Jawbone UP24 from Groupon. I love the design and the easy of using. What I don't love? Their customer service. A month or so ago, my device started to come apart. The rubber started coming off on both ends and the button got lose and falls out. I...
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3.0
Product
Jawbone Customer Care
#930445
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After i inquired help from the jawbone customer service team to claim warranty i am sad to say that i got little to no support. I filled the form on the website and send it off. Got then asked to provide the original invoice - which i did. After that no reply!! After...
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1.5
Palmerston North, Manawatu-Wanganui
Product
Jawbone Customer Care
#923489
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Boned by Jawbone and Their Defective Jawbone UP3
Jawbone won't stand behind their products for more than 60 days. I had two (original and replacement) both have failed and it's been less than 90 days. But they will only count the 60-day warranty from the date of the "original" purchase. They offered to send out...
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2.2
Product
Jawbone Customer Care
I liked
  • Product concept
I didn't like
  • Costumer service
  • Warranty
  • Product reliability
#814040
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