Product: Jawbone Customer Care Clear all filters (13 of 13 reviews match)
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Their lack of customer service, I have come to realize, is nothing against me personally. They have failed to answer repeated e-mails from both my wife and sister-in-law. If you are considering the purchase of an activity bracelet, I suggest Jawbone be at the bottom,...
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1.4
Product
Jawbone Customer Care
I liked
  • Product while it worked
  • Product while it was working
I didn't like
  • Lack of warrantee and non-existent customer service
#1029235
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Same thing happened to me as a lot of you here.I contacted support about my band breaking in Oct 2016 and was told they'd be in touch in about a month as their inventory was down, said they'd ship me out a new band as mine was still under warranty. Contacted them over...
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Anonymous
LM

Do you have a phone number. I have tried two different ones and they are not working. Thanks

3.8
Product
Jawbone Customer Care
I didn't like
  • Follow through with warranty claim
#994069
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I received the email below on 10-28-16 and nothing since.I have followed up twice, with no response and naturally no replacement. Why say you are going to do something and not do it. Why has no one received to my additional communication??? Your replacement tracker...
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2.6
Product
Jawbone Customer Care
#993166
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Jawbone - Good bracelet. It won't stay on my arm:0(

#1070932
3.3
Details
The plastic clip that helps to bold my bracelet on broke and I cannot get in touch with jawbone to get another one of I don't hear from them I will. Buy another product I cannot go everyday worrying about losing my bracelet! :(
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Jawbone Customer Care Review

#997537
1.2
Details
No customer service at all. Only communication is an auto return email, which nothing happens after the email. Not possible to call. Has had no way to talk to someone with the company for months.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Sounds like from other reviews, Jawbone is having serious Customer 'Care' issues, likely precipitated from recent financial woes, and subsequent inventory, and it's customer service agency cutting ties, due to non-payment....
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2.3
Product
Jawbone Customer Care
I liked
  • Diversity of products when they work
I didn't like
  • Extremely poor and non-existent customer care
  • Inconsistent product reliability
#983481
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I opened a case for an UP3 fitness tracker in early October and was told that it would be up to 30 days for my under warranty replacement.Funny that their Customer Support number is 'currently unavailable, we anticipate a resolution shortly and appreciate your...
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1.5
Product
Jawbone Customer Care
#976518
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, stay clear of Jawbone. Their lack of customer service worldwide tells me that this company is in financial hardship, and soon will file bankruptcy. I received a replacement band which failed to charge, and 3 months on I still don't have a replacement band! This is...
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2.6
Product
Jawbone Customer Care
I liked
  • App is really cool
I didn't like
  • Quality of the bands and no customerservice
#973578
Reply to reviews
When the battery on my UP2 failed I initially contacted support via email.I received generic replies, but no answer to my actual question. After multiple emails were not answered I called the Australian support number. This was forwarded to the American office who then...
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1.1
Product
Jawbone Customer Care
I liked
  • Product concept
I didn't like
  • Complete lack of customer support
  • No replies to email
  • Costumer service
#945490
Reply to reviews
I received a gray Jawbone UP2 fitness band as a gift. Within a month the band was stained, probably from a garment sleeve. I called Jawbone who offered to replace it with a black band. While I liked the gray, I was glad to take a black one to avoid the same problem....
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1.0
Product
Jawbone Customer Care
I didn't like
  • Warranty
  • Product quality
  • Lack of any customer support
#934186
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A year ago I got my Jawbone UP24 from Groupon. I love the design and the easy of using. What I don't love? Their customer service. A month or so ago, my device started to come apart. The rubber started coming off on both ends and the button got lose and falls out. I...
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3.0
Product
Jawbone Customer Care
#930445
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After i inquired help from the jawbone customer service team to claim warranty i am sad to say that i got little to no support. I filled the form on the website and send it off. Got then asked to provide the original invoice - which i did. After that no reply!! After...
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1.5
Jawbone Palmerston North, Manawatu-Wanganui
Product
Jawbone Customer Care
#923489
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