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My UP2 strap broke after just 5 months of using it, which was in December.Since then I am trying to contact Jawbone, with no luck.

I have sent many e-mails but received no reply, I am not sure there is any one receiving them. It is like the customer service is non-existent. I have tried to submit the warranty claim, but the webpage is "down for maintenance" since December (how 'convenient'). I am really annoyed and will never buy their product, nor recommend to anyone, again.

I do not know what to do anymore and will probably have to put the UP2 in the bin.Waste of money.

Review about: Jawbone Up2 Fitness Tracker.

Reason of review: Poor customer service.

Monetary Loss: $65.

Preferred solution: Let the company propose a solution.

I liked: Product when it worked.

I didn't like: Lack of warrantee and non-existent customer service, No way to contact customer support, Failure to honor the 1 year warranty, Inconsistent product reliability.

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same thing happened to me , back in October and they promised to send me a replacement and never did...they are crooks....i wonder if there is anything else we can do ..there are a whole lot of upset people ...

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