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Beware of Jawbone! Under no circumstances deal directly with the company!

I preordered an UP3 last spring and then received my tracker. After substantial time trying to make the product work for me and substantial hours dealing with a friendly technical support specialist, it was determined that it just was not going to work out. I went through the process of coordinating the return of the product. I shipped it back to the company, at my cost!

I have a tracking number with a report that it was received by Jawbone personnel in August of 2015. I never received payment and have spent hours dealing with Jawbone personnel. They say the check is enroute but still I have not been paid. I will never purchase another Jawbone item and suggest you do the same.

If you must dive into the rancid pool, buy through Best Buy or another retail company who will handle the returns. Had I not pushed this, they would have kept my money. The beautiful corporate offices in San Francisco are thoroughly insulated from being contacted. I have spent at least a work week trying to find satisfaction and it is not to be had.

These beautiful offices were probably built in the shoulders of unpaid refunds!

If you doubt my claims, I can show emails, receipts, tracking numbers, etc. DO NOT BUY DIRECTLY FROM JAWBONE!!!

Reason of review: Poor customer service.

Monetary Loss: $200.

Location: Blue Springs, Missouri

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Ota Hah

Best Buy won't take back my Jawbone Move either! (XMAS 2015 gift) They won't even give store credit; they referred me to the manufacturer which is Jawbone; Jawbone.com is the online store/manufacturer.

They won't give you cash back at all. I will write a complaint next.

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