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Jawbone up 3 easily broken band- ZERO customer service to fix
Jawbone up 3 easily broken band- ZERO customer service to fix
I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part. It's not like you can go and swap the band out- because ...you can't. On the website- it says' "contact us" -...
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2.4
I liked
  • Choice of products and colors
  • Device worked quite well
  • Design of phone application
I didn't like
  • Complete lack of customer support
  • Durability of the band
#1039612
Reply to reviews
My UP2 strap broke after just 5 months of using it, which was in December. Since then I am trying to contact Jawbone, with no luck. I have sent many e-mails but received no reply, I am not sure there is any one receiving them. It is like the customer service is...
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Anonymous
nana

same thing happened to me , back in October and they promised to send me a replacement and never did...they are crooks....i wonder if there is anything else we can do ..there ...

1.3
I liked
  • Product when it worked
I didn't like
  • Failure to honor the 1 year warranty
  • No way to contact customer support
  • Inconsistent product reliability
#1035682
Reply to reviews
The bracelet started to deteriorate after 10 months so did as was suggested by retailer and the info with product but repeated emails and calls to the non existant customer support leaves me fuming . Retailer wouldn't do anything as it wasn't the actual device that had...
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1.6
I didn't like
  • Useless aftersales
#1030520
Reply to reviews

Jawbone up2 rubber band construction failed!

Jawbone
#1076585
4.7
Details
I am not a pissed customer, was just letting you know what happened after I switched my 24 to the up2? I've been with you a long time just wondering if we could upgrade to the three or four which seems to have a more durable band? Thank you sincerely, Brian
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Jawbone - Good bracelet. It won't stay on my arm:0(

Jawbone
#1070932
3.3
Details
The plastic clip that helps to bold my bracelet on broke and I cannot get in touch with jawbone to get another one of I don't hear from them I will. Buy another product I cannot go everyday worrying about losing my bracelet! :(
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Jawbone - Please send another plastic guard for my band

Jawbone
#1070278
1.5
Details
I ha d lost my plastic guard on my band so of course it pops off of my wrist;0( pleas send Another asap!! 105 plantation trail statesboro ga 30458 rubylane armstrong please
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

the first week of my experiences with the Jawbone on watch bands I brought three all Jawbone 2 and none of them worked on a regular basis one didn't work at all I couldn't get them to sync then final

Jawbone
#1065439
When I did get a representative the exchange one then they didn't say they were going to change the others complied what they told me to do but nothing was done when I call back excuses then a lot of times I couldn't even get the number
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I have been using an UP bracelet for at least 4 years. I love the data and ease of use WHEN IT WORKS. I have had about 6 bracelets, replacing each due to malfunction or breakage. NO MORE. After I sent repeated e-mails and have yet to receive a reply, let alone an...
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1.4
I liked
  • Product while it was working
  • Product while it worked
I didn't like
  • Lack of warrantee and non-existent customer service
#1029235
Reply to reviews
I bought a Jawbone Up3 device. I still have the box, paperwork tracking device and original charger cable. However, I had a health issue (cancer) that prevented me from using the device for many months. When I recently tried to charge the unit, it failed to charge. I...
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1.5
I liked
  • I liked the product until it failed to charge
I didn't like
  • Charging failed and customer service did not answer questions
#1029132
Reply to reviews
Just got a new band and Phone number is disconnected, they do not respond to e-mail. I do not know were to get any service. It's incredible such a large company surviving all this time with no customer service at all. No tech support at all. Wich I could get the word...
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Anonymous
Anonymous

Same here. Brand new and won't work. No customer service.

Anonymous
MJ

Same problem. Having problem with my band. Spoke to something black in November and was told it would be taken care of and an exchange would be sent ( the back of the band c...

1.9
I didn't like
  • No customer service
#1008647
Reply to reviews
Had a problem with the band on a tracker and I can get NO response. The Customer service line is ALWAYS "all circuits are busy" and the automated response to an e-mail is "we have opened your case and will get back to you". NOT. There seems no way to contact the...
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2.3
I liked
  • Until it broke
  • Product
I didn't like
  • No customer support
  • No way to contact customer support
#1008050
Reply to reviews
My strap broke in two parts, last Nov, my hubby brought last march and I have emailed thier customer line many times since then , two I received a automatic reply and one a question to which I replied, have not received any reply since. The recorded number on the web...
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Anonymous
Anonymous

Mine broke in 2 places as well, Response was "sorry not under warranty." This is the worst product I have ever purchased from a company that refuses to stand behind its infe...

1.5
I didn't like
  • Cannot contact support for warrantee claim
#1007969
Reply to reviews

Featured

Jawbone - Busted Band
About one year ago I purchased a Jawbone UP3. It worked for awhile and then stopped recharging. They sent me a new one, after lots of travails regarding proof of purchase, etc. Then, like some others here, I too had my band split in two. Clearly it was a defect: at the...
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Anonymous
Anonymous

Yup. Mine stopped charging as well. It was past the warranty so there was nothing to be done but look to purchase a new one. I purchased a fitbit instead.

1.6
I liked
  • Product when it worked
I didn't like
  • Run around by support
  • Have not replaced a product that failed under warranty
#1007231
Reply to reviews
about a year ago I bought an up 3, a few months later the band broke in half. I mailed Jawbone about this. After receiving a list of questions and answering them, I never got any response. The communication stopped, despite the number a reminders I sent. I will never...
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Anonymous
Anonymous

I purchased the UP 3, 12 moths ago, after six moths the band broke. Contacted Customer service and sent me a replacement. Now after 4 months the band broke again!!!Very poor...

#1007205
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