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Jawbone - Faulty Wristband
I was given an UP3 as a gift in December of 2015, by August of 2016 (8 months) the wristband broke. I contacted customer service and received a very quick response and they replaced the tracker. I now have the same problem after receiving the new band in August of...
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1.5
I liked
  • Sleep tracker
  • Range of monitored data
I didn't like
  • Product quality
  • No communication from customer service
#1048806
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I have an Up 2 Band under warranty that just snapped into 2 pieces. This is the second time this has happened. I have tried calling the 877-254-7426 customer service number listed on the Jawbone website. It has been disconnected. I have emailed my request for...
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1.0
I didn't like
  • Disconnected customer service line and non-answered emails
#1047882
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Jawbone up 3 easily broken band- ZERO customer service to fix
Jawbone up 3 easily broken band- ZERO customer service to fix
I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part. It's not like you can go and swap the band out- because ...you can't. On the website- it says' "contact us" -...
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2.4
I liked
  • Design of phone application
  • Choice of products and colors
  • Device worked quite well
I didn't like
  • Complete lack of customer support
  • Durability of the band
#1039612
Reply to reviews

Jawbone - Number not available

Jawbone
#1110783
I have a new job own I cannot get it to activate on my wrist I have two other job owns previously and I know how they work
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Jawbone - Worst company ever

Jawbone
#1080842
1.7
Details
My band broke 7 months ago and I emailed them as soon as it happened, no response for 7 months..... I reply, get told how to "fix" it, ive tried all the tricks they mentioned on my own 7 months ago and emailed them that back.... No reply.... I emailed about 5 times after that..... Still no reply.... So moral of the story, dont buy a jawbone.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Jawbone up2 rubber band construction failed!

Jawbone
#1076585
4.7
Details
I am not a pissed customer, was just letting you know what happened after I switched my 24 to the up2? I've been with you a long time just wondering if we could upgrade to the three or four which seems to have a more durable band? Thank you sincerely, Brian
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Jawbone - Good bracelet. It won't stay on my arm:0(

Jawbone
#1070932
3.3
Details
The plastic clip that helps to bold my bracelet on broke and I cannot get in touch with jawbone to get another one of I don't hear from them I will. Buy another product I cannot go everyday worrying about losing my bracelet! :(
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
My UP2 strap broke after just 5 months of using it, which was in December. Since then I am trying to contact Jawbone, with no luck. I have sent many e-mails but received no reply, I am not sure there is any one receiving them. It is like the customer service is...
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Anonymous
nana

same thing happened to me , back in October and they promised to send me a replacement and never did...they are crooks....i wonder if there is anything else we can do ..there ...

1.3
I liked
  • Product when it worked
I didn't like
  • No way to contact customer support
  • Failure to honor the 1 year warranty
  • Lack of warrantee and non-existent customer service
#1035682
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The bracelet started to deteriorate after 10 months so did as was suggested by retailer and the info with product but repeated emails and calls to the non existant customer support leaves me fuming . Retailer wouldn't do anything as it wasn't the actual device that had...
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1.6
I didn't like
  • Useless aftersales
#1030520
Reply to reviews
I have been using an UP bracelet for at least 4 years. I love the data and ease of use WHEN IT WORKS. I have had about 6 bracelets, replacing each due to malfunction or breakage. NO MORE. After I sent repeated e-mails and have yet to receive a reply, let alone an...
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1.4
I liked
  • Product while it was working
  • Product while it worked
I didn't like
  • Lack of warrantee and non-existent customer service
#1029235
Reply to reviews

I bought a Jawbone Up3 device. I still have the box, paperwork tracking device and original charger cable. However, I had a health issue (cancer) that prevented me from using the device for many months. When I recently tried to charge the unit, it failed to charge. I...
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1.5
I liked
  • I liked the product until it failed to charge
I didn't like
  • Charging failed and customer service did not answer questions
#1029132
Reply to reviews
Just got a new band and Phone number is disconnected, they do not respond to e-mail. I do not know were to get any service. It's incredible such a large company surviving all this time with no customer service at all. No tech support at all. Wich I could get the word...
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Anonymous
Anonymous

Same here. Brand new and won't work. No customer service.

Anonymous
MJ

Same problem. Having problem with my band. Spoke to something black in November and was told it would be taken care of and an exchange would be sent ( the back of the band c...

1.9
I didn't like
  • No customer service
#1008647
Reply to reviews

Had a problem with the band on a tracker and I can get NO response. The Customer service line is ALWAYS "all circuits are busy" and the automated response to an e-mail is "we have opened your case and will get back to you". NOT. There seems no way to contact the...
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2.3
I liked
  • Until it broke
  • Product
I didn't like
  • No customer support
  • No way to contact customer support
#1008050
Reply to reviews
My strap broke in two parts, last Nov, my hubby brought last march and I have emailed thier customer line many times since then , two I received a automatic reply and one a question to which I replied, have not received any reply since. The recorded number on the web...
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Anonymous
Anonymous

Mine broke in 2 places as well, Response was "sorry not under warranty." This is the worst product I have ever purchased from a company that refuses to stand behind its infe...

1.5
I didn't like
  • Cannot contact support for warrantee claim
#1007969
Reply to reviews