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I can't set up my UP Jawbone account. I downloaded the UP app and it lets me get as far as setting up my account through email, but once I get to set up a password, it won't submit. I tried it on 2 smart phones. It doesn't have a way to set it up on a PC. I have called...
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#1286355
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your customer service line is just a servey. noone has helped me with my issue with my jambox. I cannot pair my jambox with my phone or ipad. jambox will not enter pairing mode once the button is pushed. and jawbone has zero customer service to help. this is...
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Anonymous
babidl2

I am on the same boat. Wonder if there is a class action suit against them?

1.0
#1228019
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A Lawyer should Open a Class Action Suit Against Jawbone
Purchased Jawbone December 18, 2015. It has been 2+ years after corresponding and lately with no replies. After re-applying and promise of sending a check that has never arrived, they go silent. In my opinion, there should be a class action suit against this...
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Anonymous
rickK

The same thing happened to me. Promised a check for over $200 for a refund on my UP4. Never came. They went email/radio silent in January of 2018. Our emails started in Octobe...

1.2
I didn't like
  • Online support yields only a generic reply
  • Its durability
  • Lack of any customer support
#1226071
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Jawbone UP2 broken bands
First one side of the band broke and I tried taping. Then the other side broke. I contacted customer service by email. And was basically told after 4 emails that the company changed computer systems and didn't transfer customers information such as warranty...
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1.0
#1095995
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Featured

Jawbone - Busted Band
About one year ago I purchased a Jawbone UP3. It worked for awhile and then stopped recharging. They sent me a new one, after lots of travails regarding proof of purchase, etc. Then, like some others here, I too had my band split in two. Clearly it was a defect: at the...
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Anonymous
Anonymous

Yup. Mine stopped charging as well. It was past the warranty so there was nothing to be done but look to purchase a new one. I purchased a fitbit instead.

1.6
I liked
  • Product when it worked
I didn't like
  • Have not replaced a product that failed under warranty
  • Run around by support
#1007231
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Jawbone UP3 Fitness Tracker - Band breaks & Customer non-Service
I purchased the Jawbone UP3 fitness tracker in April of 2016 and had a great experience with it for five months. Great app. Did everything as promised. Then in early September I started to notice that the band was cracking. I contacted Customer Service and they sent a...
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Anonymous
Bandman

I'm the original poster. Rather than wait for Jawbone to respond, I decided to buy another Up3 on eBay. There are many available, brand new, and generally around $20 (which i...

Anonymous
Anonymous

I have had the same experience. Was promised a new band in an 10/9/16 email and have nothing. They no longer answer my emails, not even auto reply and their customer service p...

1.8
I liked
  • Design
  • Product and its app
I didn't like
  • Its durability
  • Time to receive a warranty replacement
  • Lack of response from customer support
#982003
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My Up 3 stopped charging 9 months after my purchase. I proceeded to contact Jawbone's customer phone support and they agreed in writing to replace it as it was still under warranty. I was given a case number with estimate to receive replacement within 4 weeks. It has...
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1.0
I liked
  • Product while it worked
I didn't like
  • Reliability
  • Product reliability
  • Complete lack of customer support
#977964
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I have been using Jawbone trackers for years, and recommend them to everyone. I have always had tremendously good customer support from them and I speak internationally and recommend this product. I can no longer do this. I have a Jawbone 3 that falls off. I bought a...
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Anonymous
Anonymous

I have a Jawbone Up2 that I purchased for Christmas last year for my daughter in law. It has been broke since end of October and they still have not replaced it two months la...

2.7
I liked
  • Product and how it worked
I didn't like
  • No response to helping me-i have the receipt
#974105
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Jawbone - Issues with Customer Support
Jawbone - Issues with Customer Support
Jawbone - Issues with Customer Support
I purchased an UP3 and about 3 months later, the band is already breaking. I emailed Jawbone support about the issue and wanted to understand why it would break so soon. I heard back only once via email requesting more data. I gave them the data they requested and it...
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Anonymous
Anonymous

SAME EXACT SCENARIO and not happy either !!

1.5
I didn't like
  • Complete lack of customer support
#967519
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