First one side of the band broke and I tried taping. Then the other side broke. I contacted customer service by email. And was basically told after 4 emails that the company changed computer systems and didn't transfer customers information such as warranty...Read more
Jawbone - Busted Band
About one year ago I purchased a Jawbone UP3. It worked for awhile and then stopped recharging. They sent me a new one, after lots of travails regarding proof of purchase, etc. Then, like some others here, I too had my band split in two. Clearly it was a defect: at the...Read more
I purchased the Jawbone UP3 fitness tracker in April of 2016 and had a great experience with it for five months. Great app. Did everything as promised. Then in early September I started to notice that the band was cracking. I contacted Customer Service and they sent a...Read more
My Up 3 stopped charging 9 months after my purchase. I proceeded to contact Jawbone's customer phone support and they agreed in writing to replace it as it was still under warranty. I was given a case number with estimate to receive replacement within 4 weeks. It has...Read more
I have been using Jawbone trackers for years, and recommend them to everyone. I have always had tremendously good customer support from them and I speak internationally and recommend this product. I can no longer do this. I have a Jawbone 3 that falls off. I bought a...Read more
I purchased an UP3 and about 3 months later, the band is already breaking. I emailed Jawbone support about the issue and wanted to understand why it would break so soon. I heard back only once via email requesting more data. I gave them the data they requested and it...Read more
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