Carmel, Indiana
0 comments
100% full Not resolved

Jawbone won't stand behind their products for more than 60 days. I had two (original and replacement) both have failed and it's been less than 90 days. But they will only count the 60-day warranty from the date of the "original" purchase. They offered to send out another replacement, but who wants to go through this over and over again? Terrible customer service and defective products. And their supervisor was rude and didn't seem to care that I was angry. Here's the URL of my fitness blog post about my experience...

Related: Jawbone - Terrible customer service

http://briankoning.tumblr.com/post/141435236515/boned-by-jawbone-and-their-jawbone-up3-fitness

Review about: Jawbone Up3 Fitness Tracker.

I liked: Product concept.

I didn't like: Costumer service, Warranty, Product reliability.

Review #814040 is a subjective opinion of a user.

2.2
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
Discounts and Special Offers
Customer service
PRODUCT OR SERVICE Jawbone Customer Care
Reason of Review / Monetary Loss Damaged or defective / $130
Preferred solution Full refund

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