When the battery on my UP2 failed I initially contacted support via email. I received generic replies, but no answer to my actual question.
After multiple emails were not answered I called the Australian support number. This was forwarded to the American office who then said they couldn't help me as I needed to speak with the rest of world branch. They suggested emailing, despite reading out the emails that I had sent which had gone unanswered. They said they would forward on my information to "another group".
Who knows what that means?!
I am angry and want nothing more to do with this company. It has been over a month trying to get a replacement. At this point I want a refund, not a replacement, so I can buy a product with actual customer support.
Stay away from Jawbone!!
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $120. Jred2016 is overall dissatisfied with Jawbone. The most disappointing about jawbone customer care at Jawbone was complete lack of customer support, customer service and no replies to email , but reviewer liked product concept. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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