1.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
1 comment

Purchased Jawbone December 18, 2015. It has been 2+ years after corresponding and lately with no replies. After re-applying and promise of sending a check that has never arrived, they go silent.

In my opinion, there should be a class action suit against this disgraceful company.

Jawbone Care (Jawbone Care)

Sep 19, 06:43 PDT

Hi Walter,

Good news! Your UP2 is eligible for replacement under warranty. Since this model is out of stock, we will send you a refund for the purchase price of the item.

Refund amount: $105.95

Your refund check should arrive within 4-6 weeks and will be mailed to the address below:

Walter Woods

2203 Deerfield Way

Scotrun, Pa 18355

Thanks for your patience throughout this process. Please reach out by replying to this email if any information above does not appear correct.

Sincerely,

Jawbone Care

Hi xxxx,

We have submitted your warranty claim for processing, and have assigned you the reference number: 03884851.

Our normal warranty terms and conditions require you to return the non-functioning product before receiving a replacement, but I don’t want you to go without your Jawbone product any longer. I've requested we ship the replacement first as an exception. As an additional exception courtesy, we will absolve the requirement to return your non-functioning product. Please recycle your product at your nearest electronics recycling center.

Please expect an e-mail confirmation as soon as the package leaves our warehouse.

If you have any questions, reply here.

Remainder Warranty: Your replacement Jawbone product comes with a 90-day service warranty; however, you are entitled to the remainder of your original warranty (based on your purchase date) if the time remaining on that warranty is greater than 90 days.

Your reference number for this contact is 03884851.

Martin

Jawbone Customer Care

https://jawbone.com/support

Monday - Sunday, 6AM-7PM (Pacific)

--------------- Original Message ---------------

From: support@jawbone.com [support@jawbone.com]

Sent: 10/24/2016 10:57 AM

To: ww.purchasing@gmail.com

Subject: UP2 - Cosmetic issue [ ]

Hi Walter,

Thanks for sending this information over. We've verified the warranty coverage on your wife's UP2, and have everything we need to process the exchange.

At this time, due to inventory constraints, it will take up to 3 to 4 weeks for us to resolve your warranty claim from the date it was processed. We apologize for the inconvenience, and will be in touch once more information is available. We are working through fulfilling these orders as soon as possible. We appreciate your patience.

If your wife would like to use the UP App to track your steps without a band, follow these steps:

- Open the UP App

- Tap the band icon in the top right corner

- Tap "Add a New UP"

- Tap "Track with your phone"

If you have any questions, please reply here.

Your reference number for this contact is 03884851.

Review about: Jawbone Up2 Fitness Tracker.

Reason of review: Warranty issue.

Monetary Loss: $105.

Preferred solution: Full refund.

I didn't like: Its durability, Lack of any customer support, Online support yields only a generic reply.

Do You Have Something To Say ?

Write a review

Comments

PissedConsumer.com is temporarily operating in read-only mode and users cannot make any changes to the information, publish comments or reviews. Please come back in a couple of minutes.

Anonymous
#1513737

The same thing happened to me. Promised a check for over $200 for a refund on my UP4.

Never came.

They went email/radio silent in January of 2018. Our emails started in October of 2016!!

You May Also Like