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Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the issue on July 21st and provided it on the same day. After that, I received the following reply from Jawbone...
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1.8
I didn't like
  • Online support yields only a generic reply
  • Customer service fail
  • Disconnected customer service line and non-answered emails
#1102858
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Jawbone up 3 easily broken band- ZERO customer service to fix
Jawbone up 3 easily broken band- ZERO customer service to fix
I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part. It's not like you can go and swap the band out- because ...you can't. On the website- it says' "contact us" -...
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2.4
I liked
  • Design of phone application
  • Choice of products and colors
  • Device worked quite well
I didn't like
  • Complete lack of customer support
  • Durability of the band
#1039612
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Jawbone - Poor Customer Service & Defective Merchandise
Jawbone - Poor Customer Service & Defective Merchandise
Purchased UP3 band in 2015. Two week later the band would not charge. Jawbone sent a replacement. Three months later the silver clasp that connects the band, broke. Jawbone sent another replacement. Last month in May 2017 the 3rd replacement band which has been...
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1.2
#1056640
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Jawbone - Number not available

Jawbone
#1110783
I have a new job own I cannot get it to activate on my wrist I have two other job owns previously and I know how they work
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Jawbone - Worst company ever

Jawbone
#1080842
1.7
Details
My band broke 7 months ago and I emailed them as soon as it happened, no response for 7 months..... I reply, get told how to "fix" it, ive tried all the tricks they mentioned on my own 7 months ago and emailed them that back.... No reply.... I emailed about 5 times after that..... Still no reply.... So moral of the story, dont buy a jawbone.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Jawbone up2 rubber band construction failed!

Jawbone
#1076585
4.7
Details
I am not a pissed customer, was just letting you know what happened after I switched my 24 to the up2? I've been with you a long time just wondering if we could upgrade to the three or four which seems to have a more durable band? Thank you sincerely, Brian
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Jawbone - Good bracelet. It won't stay on my arm:0(

Jawbone
#1070932
3.3
Details
The plastic clip that helps to bold my bracelet on broke and I cannot get in touch with jawbone to get another one of I don't hear from them I will. Buy another product I cannot go everyday worrying about losing my bracelet! :(
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Jawbone UP2 broken bands
First one side of the band broke and I tried taping. Then the other side broke. I contacted customer service by email. And was basically told after 4 emails that the company changed computer systems and didn't transfer customers information such as warranty...
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1.0
#1095995
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Not only had the band separated, which i repaired with tape, the unit began refusing to charge without much difficulty. Followed all process in troubleshooting. Eventually it stopped charging completely. Contacted jawbone over and over via the contact us link. Weeks...
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1.0
#1091508
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UP 2 wristband broken for the second time. First one broke after 5 month of use and was replaced by Jawbone. Second lasted only 9 month and broke. It was the same issues with battery. It proven to be a very bad product- basically single use. Don’t buy. Customer care is...
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1.5
#1096701
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Jawbone - UP2 trackers tear with normal use
Jawbone - UP2 trackers tear with normal use
Jawbone - UP2 trackers tear with normal use
I have had 2 UP2 trackers in less than 1 year. When the band tore, the company was wonderful about replacing it. At that time, just about 6 months ago I thought they were one of the best companies I had ever dealt with, even though their band design seems faulty. I...
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#989313
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Jawbone - Busted Band
About one year ago I purchased a Jawbone UP3. It worked for awhile and then stopped recharging. They sent me a new one, after lots of travails regarding proof of purchase, etc. Then, like some others here, I too had my band split in two. Clearly it was a defect: at the...
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Anonymous
Anonymous

Yup. Mine stopped charging as well. It was past the warranty so there was nothing to be done but look to purchase a new one. I purchased a fitbit instead.

1.6
I liked
  • Product when it worked
#1007231
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Jawbone - Faulty Wristband
I was given an UP3 as a gift in December of 2015, by August of 2016 (8 months) the wristband broke. I contacted customer service and received a very quick response and they replaced the tracker. I now have the same problem after receiving the new band in August of...
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1.5
I liked
  • Sleep tracker
I didn't like
  • Product quality
  • No communication from customer service
#1048806
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Jawbone - Rubbish
I got my jawbone up3 July 2016 I have worn it every day apart from one. It has developed a crack in the rubber (?) and about to snap. It is 10 months old. Will very soon be an unwearable !! No reply from customer service, or twitter ! Extremely poor service.
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1.7
#1044437
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