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Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
Jawbone - $150 band was broken in less than a year and I’ve received no compensation or adequate customer support
My UP3 band was broken in July 2016 and I opened my first ticket using Jawbone support page on July 20th, 2016 I was asked for detailed information about the issue on July 21st and provided it on the same day. After that, I received the following reply from Jawbone...
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1.8
I didn't like
  • Lack of communication
  • Disconnected customer service line and non-answered emails
  • Online support yields only a generic reply
#1102858
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UP 2 wristband broken for the second time. First one broke after 5 month of use and was replaced by Jawbone. Second lasted only 9 month and broke. It was the same issues with battery. It proven to be a very bad product- basically single use. Don’t buy. Customer care is...
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1.5
#1096701
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Jawbone UP2 broken bands
First one side of the band broke and I tried taping. Then the other side broke. I contacted customer service by email. And was basically told after 4 emails that the company changed computer systems and didn't transfer customers information such as warranty...
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1.0
#1095995
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Jawbone - Worst company ever

Jawbone
#1080842
1.7
Details
My band broke 7 months ago and I emailed them as soon as it happened, no response for 7 months..... I reply, get told how to "fix" it, ive tried all the tricks they mentioned on my own 7 months ago and emailed them that back.... No reply.... I emailed about 5 times after that..... Still no reply.... So moral of the story, dont buy a jawbone.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Usability
Value for money
Warranty
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Jawbone up2 rubber band construction failed!

Jawbone
#1076585
4.7
Details
I am not a pissed customer, was just letting you know what happened after I switched my 24 to the up2? I've been with you a long time just wondering if we could upgrade to the three or four which seems to have a more durable band? Thank you sincerely, Brian
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Website

Jawbone - Good bracelet. It won't stay on my arm:0(

Jawbone
#1070932
3.3
Details
The plastic clip that helps to bold my bracelet on broke and I cannot get in touch with jawbone to get another one of I don't hear from them I will. Buy another product I cannot go everyday worrying about losing my bracelet! :(
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website

Jawbone - Please send another plastic guard for my band

Jawbone
#1070278
1.5
Details
I ha d lost my plastic guard on my band so of course it pops off of my wrist;0( pleas send Another asap!! 105 plantation trail statesboro ga 30458 rubylane armstrong please
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
Not only had the band separated, which i repaired with tape, the unit began refusing to charge without much difficulty. Followed all process in troubleshooting. Eventually it stopped charging completely. Contacted jawbone over and over via the contact us link. Weeks...
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1.0
#1091508
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I have always had charging issues but have chosen to deal with it. After playing with it, unplugging it, plugging it back in over & over again, it will eventually take a charge. Now after 7 months, my band is breaking by the clasp. I have emailed Jawbone Customer...
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2.3
I liked
  • Product
I didn't like
  • Follow through with warranty claim
  • Its durability
  • Horrid customer service
#1061480
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Jawbone - Poor Customer Service & Defective Merchandise
Jawbone - Poor Customer Service & Defective Merchandise
Purchased UP3 band in 2015. Two week later the band would not charge. Jawbone sent a replacement. Three months later the silver clasp that connects the band, broke. Jawbone sent another replacement. Last month in May 2017 the 3rd replacement band which has been...
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1.2
#1056640
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Jawbone - Faulty Wristband
I was given an UP3 as a gift in December of 2015, by August of 2016 (8 months) the wristband broke. I contacted customer service and received a very quick response and they replaced the tracker. I now have the same problem after receiving the new band in August of...
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1.5
I liked
  • Range of monitored data
  • Sleep tracker
I didn't like
  • Product quality
  • No communication from customer service
#1048806
Reply to reviews
I have an Up 2 Band under warranty that just snapped into 2 pieces. This is the second time this has happened. I have tried calling the 877-254-7426 customer service number listed on the Jawbone website. It has been disconnected. I have emailed my request for...
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1.0
I didn't like
  • Disconnected customer service line and non-answered emails
#1047882
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Jawbone - Rubbish
I got my jawbone up3 July 2016 I have worn it every day apart from one. It has developed a crack in the rubber (?) and about to snap. It is 10 months old. Will very soon be an unwearable !! No reply from customer service, or twitter ! Extremely poor service.
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1.7
#1044437
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Jawbone up 3 easily broken band- ZERO customer service to fix
Jawbone up 3 easily broken band- ZERO customer service to fix
I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part. It's not like you can go and swap the band out- because ...you can't. On the website- it says' "contact us" -...
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2.4
I liked
  • Design of phone application
  • Choice of products and colors
  • Device worked quite well
I didn't like
  • Complete lack of customer support
  • Durability of the band
#1039612
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