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1.0

Had my UP2 for 8 months when the band broke, split in two. Filed a claim in Sept.

'16 and was told they would replace within 3-4 weeks. As with others, they came back asking if I would accept another color as black was not available. Long story short, it is now Dec. and they no longer are communicating after several emails I have sent to check status.

To top it all off, while waiting for my claim to be resolved my wife's band split. Now I have two that are defective with no recourse. Do not bother calling customer service number, it is disconnected. I am very disappointed with the lack of service and quality of product.

I fully do not expect to see a replacement band for either, and I certainly will not be buying another UP product to replace them. Fool me once, shame on you......

Reason of review: Damaged or defective.

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Guest

I know exactly how you feel same thing has happened to me but also my up stopped working and no replacement on both has been done been over 2 months I'm very upset with JAWBONE!!

Guest

I had the same thing happen two weeks ago. I used their automated customer service line and was given a case number.

However, I never heard from them. When I call the number I am told that their phone system is not working currently.

I would guess they are out of business except that you can still buy their products! I won't be a customer anymore!

Guest

The same thing is going on with me right now. The weird thing, is earlier this year, I had my band split, and the customer service I got was amazing.

The replacement band split and after getting a response to my ticket with some questions, I responded, and have yet to hear back.

It has been a month now. I submitted another ticket last week, and still no response other than the automated message.

Guest

I have sent 7 support request emails over the past month and no response. Broken band as well. Are they no longer a company??

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